Return and Refund Policy

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Terms and Conditions for Anna Clean MK LTD

Effective Date: 01/01/2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website office-clean.co.uk (the "Website") and the cleaning services provided by Anna Clean MK LTD ("we," "us," or "our"). By accessing or using the Website and/or our services, you agree to be bound by these Terms.

2. Services

We provide a range of commercial cleaning services in Milton Keynes, including:

• General Office Cleaning: This includes services such as vacuuming, mopping, dusting, cleaning restrooms, and emptying trash.
• Specialized Cleaning: This includes services such as window cleaning, carpet cleaning, and upholstery cleaning.
• Moving Services: We offer assistance with moving furniture and equipment within your office space.

Our services are offered in three packages: The Essentials, The Core Plan, and The Premium Plan, each with varying levels of service and pricing.

3. Payment Terms

Payment for our services can be made via bank transfer, cash, card payment, or direct debit. We reserve the right to request a non-refundable deposit upon agreement of the work.

4. Cancellations and Refunds

[Insert your specific cancellation and refund policy here. For example, you might require 24 hours' notice for cancellations and offer partial refunds under certain circumstances.]

5. Liability

We are insured for up to £2,000,000 in damages. In the event of any damage or loss during the cleaning process, liability will be determined after a thorough investigation and in consultation with our insurance provider.

6. Intellectual Property

All content on the Website, including our logo, trademarks, and other intellectual property, is owned by Anna Clean MK LTD. You may not use our intellectual property without our express written consent.

7. Disclaimer

We strive to provide accurate and up-to-date information on our Website and in our marketing materials. However, we make no warranties or representations of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. 

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: 

Anna Clean MK LTD 74 Century Avenue MK6 2NG, +44 01908 040 438, alex@office-clean.co.uk

Company Number: 15883807

10. Updates to these Terms and Conditions

We may update these Terms and Conditions from time to time. We will post any changes on our website.