Terms and Conditions

Last updated: 20 August 2026

1. About us

These terms apply to your use of www.office-clean.co.uk and to office cleaning services provided by Office Clean, the trading name of Anna Clean MK Ltd, company number 15883807, registered office Settlands Salden Lane, Little Horwood, Milton Keynes, MK17 0PN.

2. Using this website

You can use this site to learn about our services and request a quote. You must not misuse the site, try to gain unauthorised access to it, or copy its content without permission. All content, including text, images, and the Office Clean logo, belongs to Anna Clean MK Ltd unless stated otherwise.

3. Quotes and contracts

A quote given through the website, by phone, or by email is not a binding contract on its own. A binding agreement starts once both parties agree a written scope of work and cleaning schedule.

We don't issue a separate signed service agreement as standard. If you'd like one, we can provide it on request.

4. Service terms

We operate on rolling monthly contracts with no long-term tie-in.

Cancelling or rescheduling a booked clean requires at least 24 hours' notice. If a deposit was paid and the booking is cancelled without this notice, the deposit is forfeited to cover lost business, travel, and wage costs already committed.

  • New or one-off customers: invoice due 1 day before the scheduled clean.
  • Regular and business customers: invoiced on terms agreed individually for that contract, based on job type and cleaning frequency.

If we can't access the site at the agreed time, this is treated as customer negligence. The clean will need to be rebooked for a later date, with an added cost.

5. Liability

  • We carry public liability insurance of £2,000,000.
  • Our liability for any single claim is limited to the value of the relevant clean.
  • We're not liable for indirect or consequential losses.

6. Our staff

All cleaning staff are DBS checked, trained, and supervised.

7. Complaints

You can check the work when our team finishes for the day. For major missed areas, we'll return to fix them within 24 hours.

This doesn't cover work outside the agreed scope, dust settling after we've left, areas affected by customer neglect, interference from other contractors working on site at the same time, or staff and visitors using the facilities while we're cleaning.

To raise a complaint, contact us at alex@office-clean.co.uk or 01908 040 438. We investigate every complaint thoroughly, which can take up to 14 days depending on the situation.

8. Governing law

These terms are governed by the law of England and Wales. Any disputes are handled by the courts of England and Wales.

9. Changes

We may update these terms from time to time. The current version is always the one published on this page.